Ombudsman Insight Reports

Ombudsman Insight Reports

Insight Report 1 published Jan 2020 (covering period April -September 2019)

This report highlights good practice and lessons learned from recent complaints dealt with by the Ombudsman. The report details 4 recent case studies with different outcomes, ranging from no evidence of maladministration to early resolution and maladministration, and focuses on the lessons for landlords seeking to improve their complaints handling service. Download Report

 

Insight Report 2 published July 2020 (covering the period October 2019 - March 2020)

This report covers the period immediately before Covid19 and features 5 case studies, including cases involving ASB  and the needs of vulnerable residents. The cases identify where things have gone wrong as well as highlighting good practice and what is involved is setting proportionate levels of compensation. Download report