HouseMark Report - Capturing the customer voice

This report was published in Inside Housing on 27th September 2019. It sets out the findings from a sector-wide review of the STAR methodology and includes information on: The types of surveys that are currently being carried out The survey methods currently being used Information on response rates What landlords are doing with the results There are also examples of best practice and an invitation to get involved in the next stage of the review - whether or not organisations are members of HouseMark.