Housemark has recently been carrying out a sector-wide review of the STAR methodology for collecting and comparing tenant satisfaction.

The findings from this review are due to be published in Inside Housing on 13th September 2019.The report will give an overview of:
  • The types of surveys that are currently being carried out
  • The survey methods currently being used
  • Information on response rates
  • What landlords are doing with the results
There will also be some shout outs of best practice and an invitation for others (regardless of whether they are members of Housemark or not) to get involved in the next stage of the review.